AstroDiver
Contributing Member
- City
- Menlo
- State
- GA
Back over a month ago my Garmin Fish Finder 160 Blue's screen died.
I could turn the unit on but there would be no display showing. I could press the power button again a see along the edges of the screen that the illumination light was on, high & low power.
I did some trouble shooting with advice from Garmin and got a Return number from them just in case. I had power of 12.6 volts at the cannon plug. I also had continuity to ground.
So, it was time to send the unit off to Garmin. I packed it up and sent it back along with a check for $89 that would cover any repairs.
I got the unit back yesterday with a Service Report.
Unit Discrepancy: "will not power up".
Repair summary: "Unit meets operational performance specifications. Could not transfer waypoint data from customer's unit. Exchanged unit from S/N 532***81 to S/N 532***90. Unit passes all tests and is operating within normal limits. Thank you for choosing GARMIN!"
They send me an exchange unit and returned my check on top of that!! I bought this unit back in the Spring of 2003 after I had bought my boat. It was way out of warranty and they made it good! I sure like Garmin.
I not sure what the "Could not transfer waypoint data..." had to do with my Fish Finder. It doesn't have GPS. It only took about 1 1/2 weeks to get the unit back. Once you get through, they are real helpful over the phone too.
I once had problems figuring out how to download the software to my GPS unit's card and they talked me through it over the phone.
I could turn the unit on but there would be no display showing. I could press the power button again a see along the edges of the screen that the illumination light was on, high & low power.I did some trouble shooting with advice from Garmin and got a Return number from them just in case. I had power of 12.6 volts at the cannon plug. I also had continuity to ground.
So, it was time to send the unit off to Garmin. I packed it up and sent it back along with a check for $89 that would cover any repairs.
I got the unit back yesterday with a Service Report.
Unit Discrepancy: "will not power up".
Repair summary: "Unit meets operational performance specifications. Could not transfer waypoint data from customer's unit. Exchanged unit from S/N 532***81 to S/N 532***90. Unit passes all tests and is operating within normal limits. Thank you for choosing GARMIN!"
They send me an exchange unit and returned my check on top of that!!
I bought this unit back in the Spring of 2003 after I had bought my boat. It was way out of warranty and they made it good! I sure like Garmin. I not sure what the "Could not transfer waypoint data..." had to do with my Fish Finder. It doesn't have GPS. It only took about 1 1/2 weeks to get the unit back. Once you get through, they are real helpful over the phone too.
I once had problems figuring out how to download the software to my GPS unit's card and they talked me through it over the phone.
